DIOR Chicago Rush Street - Chicago, Illinois

Ahmed Sobhy

Went in to buy some new shoes and got all the help I needed from Pierre. He was very friendly and hospitable and understood what type of shoe I was looking for. I just bought the B30s and they are phenomenal. Thank you Pierre and all of the rest of the staff at DIOR Chicago!

Tehmina K.

Customer service is nonexistent. If you haven’t called ahead to book an appointment, be warned you may not be permitted through the door, even if you’re visibly carrying Dior on your person. I walked in mid-day during the week, without an appointment and was initially told to wait outside the boutique door, in the cold, by store security. He must have seen the look on my face, because the security guard opened the door slightly and permitted me to stand inside right by the door with a heads up that I may have to wait a while as everyone was busy. I told him, no worries, I was there for a simple question pertaining to my large Bobby bag which has a custom strap. At this boutique, being an existing customer amounts to nothing. The question I had was simple, how to properly clean the area by the strap’s clasps where they are rubbing against the leather and leaving black marks. A rather bored looking service rep (name not provided, sullen face) came up to me (I was still standing right by the door and wasn’t invited to step beyond the entry threshold) and when I showed him the bag, offered no advise except “use a cleaner and if you’re concerned go to Neiman’s and buy something from their leather dept to clean it.” He proceeded to say my bag was “casual” and that I should expect the leather to buckle and the tarnish marks to happen. I hadn’t been to this boutique before but have bought often in Europe and New York. Chicago clearly doesn’t need my business nor do they care about offering basic service to existing Dior clients. His parting words to me “is that all?” Not, “would you care to browse?” Not returning to this boutique especially after that unsavory experience!

Gigi’s G

Customer service was by far the worst I have been. It’s not luxury. I have been eyeing on a tote bag for a push present. I got it on this location waited months since I have it costumized with my initials. I have not used the bag or were taken out of our house since I just had a baby and I wasn’t planning on going on any trip. I was excited to use the bag since its summer time and to my disbelief there’s some discoloration on the top part of the bag. I thought it was just the dull lighting of our house but as I’ve check it using natural light , yellowish color appears (photo below). I’ve sent this pics to the SA (TY) but he was very certain that the bag was inspected thoroughly. No resolution at all and the lack of professionalism addressing you as, “Hey!” Instead of your name is how they do their business. You have to message them since they don’t give you any follow up on what’s going on, it took them 8 days to respond after asking what was going on and another week telling you that a manager will contact you but that was 2 weeks ago and haven’t heard of a manager.

Beware of Iconic tote bags as I have seen allot of complaints online regarding the discoloration. Some says its the glue they use that oxidized but SA will not give you info instead they will gaslight you. If I have known this before I would have purchased a different bag on a different luxury brand were service is topnotch.

Sheela C.

Had a fantastic experience a few days ago. Isaac C. is phenomenal-- he went above and beyond to make sure I was happy with my purchases. He's very knowledgeable when it comes to the craftsmanship of the products and we even talked about the history of Dior. Great SA, highly recommend to everyone.

Larry Zhang

Talked to 2 sales associates to help us out and both refused. I find it funny every time cuz at the end of the day, they are just people who begs us to buy their products.

Paayal A

Had a pleasant visit at the dior store (rush street, Chicago) Ty attended me. He was super nice! Thank u fir a beautiful shopping experience:)

sally Pink

Really love this shop, staffs are really caring about the customer's needs, I forgot his name, but he supper awesome, friendly, highly recommend this location

Miguel Leapt

Never answer their phone so don’t bother trying to make an appointment. Customer service is horrible. They profile people based on how you look. I went in after gym to buy gifts and was completely ignored. Some ladies with fake designer were followed around while I waited for 10 minutes with no acknowledgment. I bet if I was white and wore fake designer, they would have flocked over to me. It was blatant why they ignored me. When I asked for help, the woman said they are all busy. Meanwhile I saw 4 employees just standing around. Finally, after getting someone and spending close to $4000, I asked for an email receipt and the woman never sent it. I went back and she said “I’ll send it now”…still never got it.

UPDATE: after writing my review, I was looking at other reviews to see if anyone else has experience like mine. Surprise surprise, most negative reviews related to customer service is from minorities.