DIOR London Sloane Street - London

Sydney Smith

For gods sake. Can I Christmas shop at this store in peace without being side eyed by staff. I’m a regular international customer for years. The staff can’t even afford this stuff and they stare at you like a alien. Never shopping at this location again. Manager, take notes.

Mik B

Please never buy from DIOR online, only in stores. I ordered a pair of sneakers. I wear size 46 model B27 (to be more precise, I WORE, as I will never wear DIOR again on principle after this really BAD experience). I bought B101 2 weeks ago. When the box was delivered to me, I tried them on and after a couple of seconds I realised that this size was at least half a size too small for me. Since they have 46 in this model, which is the largest size, I sent them back. After 3 days, without any explanation or email, the box returned to my house sealed like new again. I opened it, saw the same pair of sneakers there. Surprised, I called DIOR. In response, their employee DEBRA said that the DIOR specialist who received my sneakers said that their condition was no longer acceptable and they could not accept them. I was surprised and suggested to send her she send her some pics, as perhaps there was a mistake. I explained that is the shoe ever touched the ground there would be marks to the bottom rubber parts. I sent great quality 18 pictures, to which I sent both sneakers from different angles and photographed on the iPhone 13 PRO to convey the condition of the pair of sneakers as much as possible. I called back and asked for DEBRA. She said that she had received the pics and sees the condition of the sneakers and they look new to her too. She said that she would give the pics to a specialist and I would be contacted within a few days. It's been 5 days and I decided to call her myself. They did not connect with DEBRA saying that she was busy, but they assured me that they were familiar with my case. I was told that, unfortunately, the word of the specialist who received my shoes is final and that no one will review my case. And that if I come to their boutique, they will tell me the same thing. I asked if there is any specialist who can check the shoes again as there must be a mistake but was refused. I was very-very surprised. Never in my life has any company treated me like DIOR. I think next time you need to be very careful before buying things from them online. I attach the pics of the shoes for you to judge.

Joshua Becker

I received an EMPTY bottle of eau de parfum---not even a scent, like it was never filled!---and they refuse to provide a refund or replacement. £200 wasted and extreme birthday disappointment for my wife. Then Christmas disappointment, since it took almost a month for them to finally tell me they refuse to do anything.

Alanna Rahman

Delightful experience from start to finish, the staff are extremely attentive and helpful. A special mention to Davide who helped me purchase a ‘surprise gift’ for my Uncle, the service received exceeded my expectations. Thank you for providing a great experience at Dior, it’s great to engage with professional and passionate staff.

H Qahtani

Shout out to JACKIEEEE she is the best!!! honestly one of the best staff to ever Exist she brings smiles on our faces loved having conversations and most importantly got a bit of facts about Dior hope to see her soon

Arham Jamal

I had an amazing experience at the Dior store a couple of weekends ago. Despite it being quite busy for a Sunday afternoon, with only two sales representatives available, the service was exceptional. From the moment I walked in, I could see that the store was bustling with activity, yet it maintained an air of elegance and sophistication. The displays were beautifully arranged, showcasing the latest collections in a way that was both inviting and inspiring.

Shamima, in particular, stood out for her incredible service. Despite the high volume of customers, she remained calm, professional, and incredibly attentive. She greeted me with a warm smile and took the time to understand exactly what I was looking for. Her knowledge of the products was impressive, and she provided valuable insights and recommendations that helped me make an informed decision.

I was looking for a specific item, and Shamima went above and beyond to locate it for me. She patiently answered all my questions, offered to show me different options, and never once made me feel rushed or pressured. Her dedication to ensuring I had a positive shopping experience was truly commendable.

Even with the store being busy, Shamima managed to make me feel like a valued customer. She handled everything with grace and efficiency, and her attention to detail did not go unnoticed. She even offered to wrap my purchase beautifully, and offered a birthday card for my partner which added a special touch to the overall experience.

The entire atmosphere of the Dior store was one of luxury and class, and Shamima's exceptional service was the highlight of my visit. I left the store feeling not only satisfied with my purchase but also genuinely appreciated as a customer.

I highly recommend visiting the Dior store, especially if you have the pleasure of being assisted by Shamima. Her outstanding service and dedication to her customers set a high standard, and I look forward to returning for future purchases. Five stars all around for a truly exceptional experience.

N Z

Ahmed Chedati went over and beyond with his excellent customer service skills. Not only did he help me choose the perfect gift Ahmed made me feel valued. If you go in ask for him and he will treat you with 7* Princess treatment. Thanks again for all the efforts you put in to make this visit memorable.

Yaqoub Al Hamad

If you want to get the royal treatment you must come to this Boutique. Huan was amazing. She was very kind, helpful and caring. I haven’t seen such treatment anywhere specially in London.
Each staff member at this boutique is amazingly nice and friendly.
I know for sure I’m not going anywhere else to get at high end item anymore. They gained me as a loyal customer.
Thank you Huan and Dior team for being who you are. This is an experience to remember.